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FAQs

Will your cases fit the new Pro Retina 13 and Pro Retina 15 with the touch bar?
 We have new Pro Retina 13 cases in stock and fit the new touch bar models.

 

 How can I check the price in my currency?

We have added a currency converter to the site at the bottom left of every page or you can head over to http://www.xe.com/currencyconverter/  where you can also check the price in your currency.
Our prices are in USD.

 

 Is your checkout secure?

Yes as soon as you go through the checkout process you will notice your address bar turn green, this is the sign that any website you visit is secure and you are safe on the Web. We are also certified by McAfee Secure  and of course, we offer PayPal transactions for added protection 

 

 Do you ship to my country?

Yes, we ship worldwide.

 

 What are the processing times? 

Our processing times are 3-5 days, items are usually shipped before this time but there can be times of the year when our printers are busier so we advise longer times to save disappointment 

 

When will I receive my item?

Once your item has been marked as shipped/dispatched it is estimated by the postal service that the order should arrive with you:

  • The USA within 3-7 working days
  • Europe within 3-7 working days
  • Everywhere else within 7-20 working days

Working days do not include weekends or public holidaysOrders can sometimes get caught up in customs, it doesn't happen often but it can occasionally cause a delay.

 

 Do I have a Non-Retina or Retina Macbook?

If you have a pro 13 or 15 you can tell easily if it is Retina or Non-Retina based on if you have a CD drive.
If you have a CD drive you have a Pro NON-Retina Macbook
If you do not have a CD drive you have a Pro Retina Macbook

 

How do I know if I have a 15inch, 13 inch etc? How do I measure?

You can find your model identifier in the system report
From the Apple menu in the top-left corner, choose "About This Mac"
Click "System Report" and you can find your serial number is listed in the Hardware Overview.
Type the serial number into the Check Your Service and Support Coverage, your model will show 

 

  When I purchase a MacBook Case do I receive a bottom case?

Yes 

The bottom part of the MacBook Cases is clear, we do not and will not print on the bottom case as this is where all the vent holes are to keep your mac from overheating.

 

Can I cancel my order?

Within 30 minutes of placing your order you are able to cancel your order online, please contact our Customer Services team (Email: sales@creativemacbookcases.com).
After 30 minutes you, or customer services, will not be able to cancel your order - however, you can return any unwanted items for a refund once you’ve received your order.

 

 

Frequently Asked Questions v2: 
- do I buy a decal/vinyl sticker or a case with printed image?
All of the items, listed in the CreativeMacBookCases store, are actual plastic cases with a printed design on them. 

- does the case have a bottom cover? 
When you purchase an item you receive a top cover (where the print sits) and bottom clear cover, which has anti-slip rubber feet and appropriate cut outs for all necessary ports and ventilation. 

- what is the finish of the pattern: matte or shiny?
The pattern of CreativeMacBookCases is matte. It is printed on the outer side of the plastic cover, however is durable and resistant to scratching.

- can I customize the original picture or come up with a new pattern?
You are welcome! If you want to change colors, add your name or have in mind your own pattern, I would be glad to get on with it. Contact me, please, beforehand or leave a note, when you make an order.

- how protective are your cases? 
CreativeMacBookCases cases are made of a hard plastic, which is strong enough to prevent itself from cracking and eliminate scratches on the laptop. On the other hand, it is quite flexible to be able to clip it on/off without and effort. 

- how long does it take to make my case?
All covers are made to order especially for you and it can take about 2-3 в to prepare perfect item for shipping. 

- how much time should I expect my package to arrive?
Shipping time can take about from 2-7 business days. Please don’t worry about shipping time, all your orders will be personally packed, prepared and shipped out with tracking number that will be send to you.


NOTE: All colors that you see on the listing are real and I try my best to provide you the same colorful image on your item, but sometimes few colors may vary a bit due to different monitors in use. 

If you have any question please feel free to send me a message and we will do my best to help you!

My objective is to ensure you completely satisfied with your shopping experience. Thank you!

VERY IMPORTANT MESSAGE! Dear customers, please pay attention that I make handmade production under your request each time I receive your order.

That’s why my goods are NOT RETURNABLE AND EXCHANGEABLE if you order the wrong device model in my shop. If you have doubts about the correct identifying of your Macbook model, PLEASE (!!!) just contact me and I’ll help you with it!

My objective is to ensure you completely satisfied with your shopping experience. 
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